Refund policy

 

Returns

• You have 14 days from the date you receive your order to request a return.
• Items must be unused, unworn, unwashed, and returned in their original condition and packaging.
• Proof of purchase (order number or receipt) is required.
  

Non-Returnable Items

• Sale or discounted items
• Gift cards
• Personalized or custom-made items
• Items marked as final sale

Return Process

To request a return, please contact us at support@byhlstudio.com with your order number and the reason for the return. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–10 business days. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos so we can resolve the issue promptly.